WOF Volunteer Mandate

Volunteers will work under the general direction of a CAT Team Leader. They undertake a broad range of job functions or roles within the Organisation, at State and Territory Offices or at overseas posts.

Volunteers provide administrative and physical support. Work is performed under general direction with some discretion with respect to how work tasks are performed. Work may involve some responsibility for mentoring and training members of a small work team undertaking mini-projects. The role may involve some structured decision-making and liaison with other Organisational team members, clients and external agencies. Volunteers may also be required to undertake procedural, clerical, administrative support or operational tasks including some analytical activities. Volunteers may have significant levels of contact with orphans and the needy. Volunteers will be responsible for delivering results in accordance with their project goals.


What is a Volunteer?


A volunteer is a person who utilizes his/her physical potential, time, knowledge, abilities, talents or/and experiences to helping World Orphan Fund in its regular work schedule or specific aid projects and expects no financial benefit in return.

A volunteer is a person who dedicates his/her ideas, knowledge, effort, time, attention, movable and immovable properties to goodness and to improve the quality of life of orphans and the needy.
What are the rewards of a Volunteer in Islam?

Volunteering is a beneficial and productive form of sadaqa, or helping give to those in need. Not only are you benefitting others, you are earning reward.

Prophet Muhammad (PBUH) said that of the most rewarding actions in Islam is: aiding those in need, gladdening the heart of a Muslim, feeding the hungry, and helping the afflicted. He (PBUH) also says, “Allah will aid a servant (of His) so long as the servant aids his brother.”

Although many might argue that volunteer work is very consuming and arduous, the rewards in return are essentially much greater. The inner satisfaction that stems from helping others and the smile you draw on the faces of the less fortunate, definitely outweighs all effort that volunteer work requires. But more importantly, are the great rewards Allah grants those who help others:
“Surely Allah does not waste the reward of the doers of good” (The Holy Qur’an- Surat Al Tawba: 120).




Within a particular project of responsibility, the work of a Volunteer may comprise some or all of the following:


  • Contributing to planning activities within the allocated team
  • Receipting payments for donations going towards specific projects
  • Ensuring secure handling of monies from donations
  • Managing a variety of office duties and office administration tasks
  • Attending team meetings, fundraising events and activities
  • Contributing to reviews of volunteer practices including providing advice on the provision and delivery of projects
  • Helping in the organisation of promotional events and meetings
  • Responding to and managing simple client queries and directing clients with more complex enquiries to appropriate areas
  • Updating and maintaining personal volunteer records and maintaining registers
  • Updating personal medical records
  • Keep up to date with World Orphan Fund’s procedures and processes.

Code of Conduct


This Code of Conduct contains a list of expectations about how you will behave at all times as a Volunteer representing World Orphan Fund.
As a Volunteer representing World Orphan Fund in Australia and overseas:


  • You must demonstrate the highest levels of professionalism, independence, integrity, honesty, accountability and ethical behavior when dealing with WOF and its partners.
  • Promotes and upholds Islamic values, the WOF Code of Conduct and other relevant professional codes.
  • Provides leadership in ethical behaviour and ensures that the organisation’s goals, priorities and standards are met regardless of personal views or agenda. Promotes and upholds WH&S requirements.
  • Media Policy – due diligence must be taken on all affairs relating to all individuals within the organisation, that can harm or endanger or affect in a negative manner WOF and its partners; social media activities should promote and support WOF and its partners in accordance with WOF media policy. It should also adhere to our neutral political stance on all matters.

Characteristics of the Work


Generally, the work of a volunteer is characterised by one or more of the following:

  • The ability to work independently under general supervision and direction.
  • The ability to work as an effective team member
  • The provision of advice and administrative support
  • Decision-making within defined parameters, in line with established procedures and protocols
  • Application of judgement and limited discretion in decision-making following advice and clarification from more senior volunteers and Team Leaders
  • An ability to respond well to our clients, with an emphasis on effective communication with fellow volunteers and members of the public who are culturally and linguistically diverse
  • Responsibility for planning and achieving own work goals